Privacy Policy

Privacy Policy

Introduction

This Privacy Policy describes how DRAVIN APPARELS LLP and its affiliates (collectively "DRAVIN APPARELS LLP", "we", "our", "us") collect, use, share, protect, or otherwise process your personal data through our website dravinapparels.com (hereinafter referred to as "Platform"). Please note that certain sections of the Platform may be accessible without registering with us.

We do not offer any product or service outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use, and any applicable service/product terms. You further agree to be governed by the laws of India, including data protection and privacy laws. If you do not agree, please refrain from using or accessing our Platform.

Collection of Personal Data

We collect your personal data when you use our Platform, services, or interact with us during the course of our relationship. Some of the personal data we collect includes, but is not limited to, your name, date of birth, address, phone number, email address, and other details you provide during registration or while using our Platform. We may also collect sensitive personal data, such as your bank account information, credit/debit card details, or biometric data (such as facial features or other identifiers) with your consent, in compliance with applicable law.

You always have the option to not provide certain information by choosing not to use particular services or features on the Platform. We may track your preferences and behavior on the Platform, and collect information related to your transactions with us or third-party partners. When third-party business partners collect your personal data, their privacy policies will apply. We request you review these policies before sharing any information.

If you receive a call or email from someone claiming to be DRAVIN APPARELS LLP requesting personal data like your debit/credit card PIN or online banking passwords, please do not provide this information. Report such incidents to the appropriate law enforcement agency immediately.

Usage of Personal Data

We use your personal data to provide the services you request. For marketing purposes, we will offer you the ability to opt out of communications. We may use your data to process orders, improve customer experience, resolve disputes, troubleshoot issues, inform you about offers, products, and services, and protect against fraud. Your personal data may also be used to conduct market research and analysis. Please note that refusal to provide certain data may affect your ability to access certain products or services.

Sharing of Personal Data

We may share your personal data within our group entities and affiliates for the purposes of providing services and products. These entities may market to you unless you explicitly opt out. Additionally, we may disclose your data to third parties such as logistics partners, payment processors, and business associates to provide services, comply with legal obligations, and prevent fraud.

We may disclose your personal data to government agencies or law enforcement as required by law or in response to legal processes such as court orders or subpoenas. We may also share your data in good faith to protect our users, enforce our Terms of Use, or respond to third-party rights violations.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, loss, or misuse. While we strive to protect your information, the transmission of data over the internet is not completely secure, and you accept the security risks associated with data transmission when using the Platform. You are responsible for protecting your login credentials and ensuring the security of your account.

Data Deletion and Retention

You may request the deletion of your account by visiting the settings on our Platform or contacting us directly. However, if there are pending grievances, claims, or services in progress, we may delay the deletion of your account. Once deleted, you will lose access to your account and related information. We retain your data only for as long as necessary for the purposes it was collected or as required by law. We may retain anonymized data for analysis or research purposes.

Your Rights

You can access, rectify, and update your personal data directly through the Platform's functionalities.

Consent

By using our Platform or providing your information, you consent to the collection, use, storage, and sharing of your data as outlined in this Privacy Policy. If you provide personal data about others, you represent that you have the authority to do so and agree to our use of that information. You consent to be contacted by DRAVIN APPARELS LLP and its affiliates via SMS, email, or calls. You may withdraw your consent at any time by writing to the Grievance Officer listed below, but please note that withdrawal of consent may restrict your access to certain services.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. Please check this policy periodically for updates. We will notify you of significant changes where required by law.